Refund & Cancellation Policy
Effective Date: September 3, 2026
At Multiplan Broadband Network, we strive to provide seamless internet services. However, if any issues arise regarding payments or service activation, our refund policy is guided by the following terms:
Standard Refund & Return Timeline: After a valid refund or return claim is submitted and verified, the applicable refund process will normally be completed within 7–10 working days.
1. Overpayment or Accidental Transaction
If a customer mistakenly makes an overpayment, double payment, or erroneous transaction through our online payment gateway (SSLCOMMERZ), the excess amount will be refunded within 7–10 working days after verified claim submission.
2. Inability to Provide Service
If we are unable to install or activate your internet connection due to technical unfeasibility, area coverage limitations, or any other structural constraints after receiving your initial payment, the full amount will be refunded within 7–10 working days.
3. Refund Method
All approved refunds will be credited back exclusively through the original payment channel (e.g., the specific bKash/Nagad/Rocket wallet, debit/credit card, or bank account used during the initial transaction). No cash refunds will be issued for online payments.
4. Cancellation Terms
Customers can request to cancel their connection subscription before physical installation begins. Once the installation is complete and the internet line is active, the setup/installation fees and monthly subscription charges become non-refundable.
5. Contact Us
For refund claims or payment queries, please email us with your invoice/payment details at [zahangiralom51@gmail.com} or call [+8801778538593.